Pricing & plans
Is the Free plan really free, forever?
Yes. 1 marketplace, 100 SKUs, full repricing engine, no time limit. We make money when sellers grow past it.
What's in the Free plan that's NOT in competitor free trials?
Repricing. Multi-language metadata. Listing analyzer. FBA reimbursement ledger. Brand Analytics SQP import (Starter+). Most competitors gate every useful feature behind a paid tier; we gate by scale (SKU + marketplace count) instead.
Do you take a percentage of FBA reimbursements?
No. Helium 10's Refund Genie takes 10%. We track the cases for free on every paid tier. The seller files them through Amazon directly.
What happens if I exceed my plan's SKU limit?
You stay in read-only on new listings until you upgrade — no surprise overage charges. The Listings page shows a banner when you're approaching the limit.
Can I switch plans mid-month?
Yes. Upgrades prorate immediately; downgrades take effect at the next billing cycle.
Annual billing discount?
~10% off if you pay yearly. No annual lock-in required — cancel anytime.
Marketplaces & integrations
Which marketplaces are supported?
Amazon (US/EU/JP/UK), eBay, Walmart, Shopify, TikTok Shop. Google Merchant Center + Meta Catalog feeds export from your central catalog. Etsy, Mercari, MercadoLibre, and Wayfair are on the roadmap.
How does Amazon connection work?
Standard SP-API OAuth flow. You authorise SellersSense on the Connections page; tokens are encrypted at rest with a per-tenant key.
Do I need Brand Registry to use SellersSense?
No — but Brand Registry unlocks Brand Analytics SQP auto-pull and A+ content management. Without it, you can still paste SQP exports manually (we accept the TSV format).
EasyPost / ShipStation for shipping labels?
Bring your own EasyPost or ShipStation API key on Scale plans. We don't mark up postage.
Repricing
How often does repricing run?
Continuous. Buy Box-strategy listings reprice as often as the marketplace pricing API allows; static-strategy listings reprice on change events (cost update, competitor price move).
What strategies are supported?
Min/Max (manual bounds), Cost-based (target margin %), Mirror (track a competitor), Buy Box (chase the box within a floor), Sales Velocity (lift price as units sell, drop when they don't).
Can I see why a price changed?
Yes. Every change has an audit row — rule that fired, before/after prices, reason code. Searchable from the Listings page.
Hard floor / ceiling?
Min/max bounds are enforced as hard limits — repricing never goes below your floor regardless of strategy.
Security & privacy
Where is my data stored?
Oracle Cloud, Mumbai region. PostgreSQL with daily snapshots; OS-level encryption at rest. We can move EU customers to a Frankfurt region on Scale plans on request.
Are credentials encrypted?
Yes. Marketplace API tokens are stored encrypted with a per-tenant key. We never log raw tokens.
SOC 2 / ISO 27001?
Not yet. We follow the controls (encryption, access reviews, audit logs) but haven't completed the audit. Targeting Q4 2026.
How do I report a security issue?
[email protected]. See our security page for the disclosure policy.
Migration & onboarding
Can I import from SellerActive?
CSV import for the catalog (SKU, name, cost, qty). Listings flow in automatically once you connect a marketplace. Repricing rules are recreated in our Pricing Rules page — no equivalent export format from SellerActive.
How long does onboarding take?
Most sellers connect their first marketplace and import products in under 15 minutes. The dashboard checklist walks you through it.
Do you offer white-glove migration?
Scale + Enterprise plans include it. Contact sales for a quote on smaller plans.