Terms of service

Plain-English summary

• You can cancel any time. No annual lock-in.
• You own your data. We're a processor; you're the controller.
• Don't break the law with our product. Don't try to extract other tenants' data.
• If we fail, our liability is capped at what you paid us in the last 12 months.
• If a marketplace API revokes your access (Amazon SP-API suspension, etc.) that's between you and them — we can't unsuspend.

1. The agreement

These Terms govern your use of SellersSense ("the Service"), provided by Evolved Sense Technologies ("we", "us"). By creating an account or accessing the Service you ("you", "Customer") agree to these Terms. If you're agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Account & access

You are responsible for safeguarding your sign-in credentials. You must notify us promptly of any unauthorised access. Each human user needs their own account; sharing accounts violates these Terms.

3. Acceptable use

You agree not to:

• Use the Service to violate any law, marketplace TOS, or third-party rights.
• Reverse engineer, decompile, or attempt to extract source from the Service.
• Probe for vulnerabilities outside the responsible-disclosure program.
• Attempt to access workspaces or data that aren't yours.
• Resell or sublicense the Service to third parties without a partner agreement.
• Use the Service to send spam, scrape competitors, or commit fraud.

4. Your data & content

You retain all rights to data you submit. By submitting it, you grant us a worldwide, royalty-free license to host, process, transmit, and display it solely as needed to operate the Service. We won't use your data to train AI models without your explicit opt-in.

5. Marketplace integrations

SellersSense integrates with third-party marketplaces (Amazon SP-API, eBay, Walmart, Shopify, TikTok Shop). Your relationship with each marketplace is governed by their separate terms. We don't control their availability, rate limits, or suspensions. If a marketplace revokes API access, our integration with that marketplace stops working — that's not a breach of these Terms by us.

6. Fees & refunds

Paid plans are billed monthly in advance. Cancellation takes effect at the end of the current billing period — no prorated refund for unused days. Annual prepaid plans are refundable within 14 days; after that, on a pro-rata basis at our discretion.

7. Term & termination

You can cancel any time from the Billing page. We may suspend or terminate accounts that violate these Terms, fail to pay, or pose a material risk to the Service or other customers. On termination we provide 30 days to export your data; after that we delete it.

8. Warranties

The Service is provided "as is". We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, nor that any specific marketplace integration will continue indefinitely.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is capped at the fees you paid us in the 12 months preceding the claim. We're not liable for indirect, consequential, or punitive damages, lost profits, or lost data.

10. Indemnity

You agree to indemnify us against third-party claims arising from your misuse of the Service or violation of these Terms.

11. Changes to these Terms

We may update these Terms when our practice changes. Material changes get 30 days' notice via email + a banner. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of India. Disputes go to arbitration in Mumbai under the Indian Arbitration and Conciliation Act, 1996 — except where a customer's local consumer-protection law mandates otherwise.

13. Contact

Questions about these Terms? [email protected].